Program Refunds, Media Release & Informed Consent

Program Policies, Agreements, Terms & Conditions

Please read this information. It directly impacts your participation in recreational programming organized by the City of Selkirk. These policies include program refunds, media release, and informed consent. If you have any questions, please contact Citizen Support. Please read the following waivers and agreements carefully. They include releases of liability and waiver of legal rights and remove the ability to take legal action against certain parties. By agreeing electronically, registrants confirm that they have read and understood all information presented during the registration process.

Important Information

Transfers and withdrawals can be completed by contacting CitizenSupport by email.
For any program registration requiring changes to program dates, selection, levels, program type, or cancellation, a $15.75 administrative fee will be applied and is payable by the customer.

Health & Wellness Statement

Participants are asked to avoid attending programs if they are feeling unwell.
Programming is subject to change in accordance with Provincial requirements.

Program Cancellations

All programs are subject to change.
f a program is canceled by the City of Selkirk for any reason, participants will receive a full refund and the administrative fee will not apply.
If a program is already in progress, the refund will be prorated based on the number of classes held.
Refunds resulting from City-led cancellations will not be subject to the Program Withdrawal Fee.
Programs taking place outdoors may be cancelled due to inclement weather.
- Weather related cancellations will be posted to the program webpage no less than 1.5 hrs prior to program start time.
- Program participants will also be emailed about the cancellation, no less than 1.5 hours prior to program start.

Refunds

Refunds will be automatically processed to the original form of payment unless otherwise requested.
The administrative fee applies to each individual program and participant.

Example: If requesting refunds for two children registered in both swim lessons and day camp, the total fee = 2 programs x 2 participants x $15.75 = $63.00.

No refunds will be issued for drop-in programs or general admission fees, including cancellations due to weather, pool fouling, or mechanical issues.
No refunds will be issued to participants who are asked to leave a program or class.

Swimming Lessons

New registrations are accepted up 5 business days prior to the start date.
Transfers into a class from another class are accepted up to 5 business days prior to the start date. The Program Administrative Fee will apply.
Transfers out of an activity are accepted up to the day prior to the 3rd class. The Program Administrative Fee will apply. The Program Administrative Fee will not apply if the transfer is requested by the instructor.
Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Administrative Fee will apply.
No refunds will be given if withdrawal is less than 5 business days prior to the program start date, unless medial or special circumstance and is at the discretion of the Manager of Cultural and Recreational Programs.
A prorated refund may be granted for medical reasons.
Swimming lessons are not cancelled due to inclement weather. Lessons will continue in a dryland setting reviewing water safety education, as scheduled.
We require a parent or guardian to be present at the facility for all swimming lessons for children under the age of 12 years.

Camp Awesome Camps

New registrations are accepted up 5 business days prior to the start date.
Transfers for one camp into another are accepted up to 5 business days prior to the start date, if space allows. The Program Administrative Fee will apply.
Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Administrative Fee will apply.
No refunds will be given if withdrawal is less than 5 business days prior to the program start date, unless medial or special circumstance and is at the discretion of the Manager of Cultural and Recreational Programs.
A prorated refund may be granted for medical reasons, at the discretion of the Manger of Cultural & Recreational Programs.
To ensure fair and equitable access to Camp Awesome for all families, each child may be registered for a maximum of four (4) weeks of summer camp. Registrations exceeding this limit will be automatically cancelled, and an administrative fee of $15.75 per refunded camp will be applied. Families are encouraged to plan their selections accordingly to avoid additional charges.

All Other Programs

Transfers out of a program are accepted up to 7 days prior to the start date of the activity. The Program Administrative Fee will apply.
Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. The Program Administrative Fee will apply.
No refunds will be issued with less than 7 days’ notice.

Missed Classes

Participants are expected to attend all scheduled classes for their registered programs.
In the event of a missed class, make-up classes, refunds, or credits will not be provided.
Participants are encouraged to notify their instructor in advance if they will be absent.

Informed Consent

By registering for City of Selkirk programs, and participating in programs, participants (and/or their gaurdians) acknowledge the following:

Self-Screening: Participants agree to self-screen for illness before attending a program and to stay home if symptoms of cold, flu, or other illness are present.
Acknowledgement of Risks: Participants accept the inherent risks of injury involved in sports and recreational activities, which may result from actions, inactions, or both.
Adherence to Rules: Participants agree to follow all program rules and safety regulations.
Fitness Requirements: Participants understand that some activities require a minimum level of physical, mental, and emotional fitness.
Field Trips Consent: Guardians agree to allow their children to attend off-campus field trips, which may involve public transportation.
Liability Waiver: Participants agree that the City of Selkirk and its employees are not liable for injuries or property damage unless caused solely by the City’s negligence.
Agreement Acknowledgement: Participants confirm understanding and acceptance of the full Informed Consent Agreement.

Resident vs. Non-Resident Rates

Residents of Selkirk receive a discounted rate on paid programs. These discounts are applied automatically at checkout during registration.

Photo & Media Release

During programs, we may take photographs or videos for media or advertising purposes for the City of Selkirk. As part of registration, participants will be asked for consent to this statement; however, participants can choose to consent or not.

Participant Behavior Agreement

The City of Selkirk aims to provide enjoyable, safe, and respectful experiences for all program participants. In cases where behavior negatively affects others, consequences may include removal from the program. Depending on the behavior, a participant may be sent home for the day, week, or for the remainder of the session.

Efforts will be made to help participants correct their behavior, including warnings, temporary breaks from activities, and collaboration with parents/guardians on behavior plans when applicable. Severe incidents will result in immediate contact with guardians and may lead to suspension or removal from the program.

Mild to Moderate Behaviors:

Not listening to or disrespecting Program Leaders/Supervisors.
Disrespecting other participants, including bullying, name-calling, or arguing.
Swearing or using offensive language.
Purposefully distracting others during activities.

Actions Taken:

The participant will receive 1-3 warnings. After the third warning, the behavior will be documented, and a conversation will be held with the participant (and parent/guardian if applicable) at the end of the day.
A behavior plan must be created before the participant returns. If the behavior continues, the participant may be removed from the program.

Severe Behaviors:

Any act of violence.
Any form of threats toward other participants or Program Leaders/Supervisors.
Repeated mild-to-moderate behaviors after a conversation and behavior plan have not been effective.
Theft.
Leaving the group or refusing to stay with Leaders/Supervisors during the program or on outings.