The contacts below are for City of Selkirk staff to contact support for their systems.

Computers/Laptops

Epic Solutions

Epic is our provider for computer and networking helpdesk solutions. This means they should be the first point of contact for any computer issues, whether they are issues with the device itself (hardware), the programs you’re using (software), and network (internet access, shared drives etc…). There are exceptions, but even then it’s best to contact Epic to confirm the solution isn’t with a system under their support first.

  • Phone: (204) 785-7100
    • Standard Response Time is immediate unless busy and it has goes to message. Use phone or any urgent or time critical requests.
  • Email: [email protected]
    • Standard Response Time is 4 hours, use email in cases where the need is not urgent. If there is a queue on phones and it goes to message the email response time will apply.

Phones

Rogers

Rogers is our main phone provider, they provide services for mobile phones and unison softphones. If your phone is a softphone or you are using data on your phone, ensure the issue is not with internet access. If you are in the office and your softphone or mobile phone is on the City of Selkirk network (wired or wireless) please test your internet connection first, if there is no internet connection please contact Epic first as it’s likely a network issue. Otherwise contact Rogers.

  • Phone: 1-866-727-2141
    • 24/7 availability
    • If approval of any changes is needed contact Chris McIvor
  • Support page
  • Account Login
    • Chat support available through account page for Unison Softphone users.

Bell/MTS

Used on a very few older hardwire phone lines that couldn’t be converted, such as older systems that needed an analog line to operate (HVAC, Security, Fax)

Internet

Many offices have 2 internet connections for backup purposes. We have accounts with Shaw and Bell/MTS, but with internet outage/slowdown issues please contact Epic. If there is an outage they are setup as technical support on our accounts and can call in service tickets with Shaw and Bell/MTS as needed.